Terms & Conditions

Price and Ordering

All orders are a minimum of £30.00 + postage and packaging.  The price payable for the goods is set out on the website at the time of your order. When you receive confirmation of an order, this is to indicate that payment has been accepted and your order had been received.

Specifications

All pictures displayed are a representation of the purchasable items. It is your responsibility to have checked the dimensions of your products against our dimensions provided in the descriptions, prior to placing an order.

Payment

Items will be paid for at the point of order. The company website accepts payment through PayPal and/or Credit/Debit cards as valid method of payment.

When placing an order, you undertake that all details you provide to us are true and accurate. That you are an authorised payment holder of the PayPal and/or Credit/Debit Card accounts and that there are sufficient funds to cover the cost of the goods.

 Delivery

Delivery times may vary, please see our Delivery information page for further information.

The order may be delivered in advance of the quoted delivery date and a dispatch note is sent via email.

Unless you have contacted us prior to dispatching of your order, we will always deliver to the address you provided at the time of your order.

Your mobile contact number and email address is passed onto the courier for tracking and delivery purposes only, by you agreeing to the terms and conditions you are agreeing for Elite Packaging Company Ltd .to passing on this information. No other data is shared or stored with the courier or any third party.

The courier will attempt to deliver your parcel twice. If you fail to accept in the case that a delivery is attempted i.e., no one is available to sign for the goods or provided a safe place to leave your parcel, it is then your responsibility to arrange for redelivery or collection with your local delivering depot. All reasonable expenses relating to storage and additional costs of redelivery is your responsibility.  If no communication is given, the order will be returned automatically to Elite Packaging Company Ltd. The cost of the goods will be refunded minus a restocking fee, original shipping and payment transaction fees that had been paid at the time of your order. Any return shipping fees will also be taken from the total order cost.

Should the parcel be returned to Elite Packaging Company Ltd. and you still require your order, the returned shipment and the new shipping costs will be charged prior to dispatching.

Should you contact the courier company to arrange a different delivery address to the one provided to us at the time of your order, we hold no accountability to the delivery of your parcel.

Bespoke & Special Occasion Packaging

Any items that have been hot foiled, printed or have a special occasion print cannot be returned or refunded i.e. Mother’s Day, Easter, Ramadan, Customer Logos and Names etc.

Special Offers/Promotions

All Special Offers/Promotions cannot be returned or refunded.

 Order Cancellation

If you would like to cancel your order before it has been shipped, please contact us with your order number, name, and email address. We can refund your order less the payment transaction fee from your refund, as this is not reimbursed back to us. If your order has already been picked and packed, there will be a small admin fee for time and materials expended.

Order Returns

In the unlikely event that you have a change of heart once you have made your purchase and wish to return your items, you have up to 14 days to notify us in writting from when you receive your goods and then a further 14 days to return your items.

As all of our items are sold in packs of 10, we are unable to accept refunds of incomplete sets, therefore any boxes that have been made up will be discounted and should not be returned. Any incomplete sets that are returned will not be refunded and you as the customer will be responsible to arrange collection.

We will happily refund any unopened, unused, and unsullied goods within this timescale, provided they are in a resaleable condition. 

As the customer, you do have to pay the return postage in this situation and lose the original postage. We recommend you post all returns via a tracked method as we cannot refund any returns not received.

When returning, please ensure you include your name and order number within the parcel, so we know it has come from you. Additionally, please ensure it is suitably packaged, to prevent damage. We will deduct the payment transaction fee from your refund as this is not reimbursed back to us.

Please return to: Elite Packaging Company Ltd, Unit 16, Tims Boatyard, Timsway, Staines upon Thames, TW18 3JY.

This policy is offered in addition to your legal rights.

Missing Items

All our orders are checked and double checked before being shipped. If you believe that there is an incorrect or missing item in your order, please notify us within 7 days of receipt. If you notify us outside of this period, we may not be able to resolve the issue. 

Return of Damaged/Faulty Goods

If an item is damaged or faulty, you have 7 days to contact us from receipt of delivery. Please email us photographic evidence along with a copy of your delivery dispatch note, so we can inspect the damaged/faulty items.  Should the defect be identified, replacement products will be given.

Should you request a refund instead, you must then mail all the items back to us using First Class Recorded Delivery (we will reimburse the postage costs to you).

Please note: Once received we will inspect the goods returned and if no defect is identified the goods will be returned to you at your own expense.

Please return to: Elite Packaging Company Ltd, Unit 16, Tims Boatyard, Timsway, Staines upon Thames, TW18 3JY.

Copyright
You may not create a link to our website from another website or document without the prior written consent of Elite Packaging Company Ltd.

All photos and descriptions and other information submitted on Elite Packaging Company Ltd. shall remain the property of the company together with the copyright therein.  You may not use our photos or descriptions without having prior authorisation.

All keyline and original work remain the property of the Company.